Return & Refund Policy

  • The return request must be made within 14 business days from the order received date.
  • Please contact us through the Stylezena email for request of the returns.
  • After you registered the return form to our chatbot, we will check it is possible or not.
  • We respond to your return request, you have to send the package to the shipping company.
  • If you have a tracking number for the package, please let us know within 7 days by responding to our team.
  • Returned items must be in their original packaging and condition (unopened, unused,unmarked and not disfigured)
  • Incomplete returns may be refused or disregarded.

*Ineligible products for exchanges or refunds

  • Any item reported after 14 days over the date of delivery completion
  • Any item that shows any signs of usage
  • Any item that has been damaged intentionally
  • Any item returned without any previous notice or in spite of the return request denied by our customer service.
  • All returns must be sent back to our Stylezena office.
  • Stylekorean office address: Klokotská 348/5, 142 00, Praha 4, Prague, Czech Republic
  • Refunds for return can be processed after arriving at our warehouse.
  • Refunds are refunded within 7 days after we receive and process your return
  • After confirmation from the cs team, the product will be re-shipped or refunded to you.
  • We reserves the right to determine reshipping method regardless of the shipping method used in the original order.
  • We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
  • Stylezena is not responsible for items lost during return shipping.

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