Return & Refund Policy

• The return request must be made within 14 business days from the order received date.
• Please contact us through the Stylezena email for request of the returns.
• After you registered the return form to our chatbot, we will check it is possible or not.
• We respond to your return request, you have to send the package to the shipping company.
• If you have a tracking number for the package, please let us know within 7 days by responding to our team.
• Returned items must be in their original packaging and condition (unopened, unused,unmarked and not disfigured)
• Incomplete returns may be refused or disregarded.

*Ineligible products for exchanges or refunds

• Any item reported after 14 days over the date of delivery completion
• Any item that shows any signs of usage
• Any item that has been damaged intentionally
• Any item returned without any previous notice or in spite of the return request denied by our customer service.
• All returns must be sent back to our Stylezena office.
• Stylekorean office address: Klokotská 348/5, 142 00, Praha 4, Prague, Czech Republic
• Refunds for return can be processed after arriving at our warehouse.
• Refunds are refunded within 7 days after we receive and process your return
• After confirmation from the cs team, the product will be re-shipped or refunded to you.
• We reserves the right to determine reshipping method regardless of the shipping method used in the original order.
• We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
• Stylezena is not responsible for items lost during return shipping.